Refund policy

At Elohim Apparel, every product is made especially for you the moment you place your order. We want you to love your purchase, so please read this policy carefully before ordering.

1. Damaged, Defective, or Wrong Item

If your item arrives misprinted, damaged, or defective, please contact us within 30 days of delivery.
📸 Proof: Email us at support@elohimapparel.com with your order number, a brief description of the issue, and clear photos of the product and packaging.
✅ If the issue is confirmed, we will gladly send you a replacement at no extra cost, or process a full refund to your original payment method.

2. Wrong Size or Change of Mind

Because all products are made to order, we do not offer refunds or exchanges for change of mind or incorrect size ordered.

3. Address Issues

If your order is returned to us due to an incorrect or incomplete address provided at checkout, you will be responsible for reshipping costs once the correct address is confirmed.

4. Lost Packages

If your order doesn’t arrive within the estimated delivery time, contact us within 30 days of the estimated delivery date so we can investigate and arrange a replacement if needed.

5. Returns Process

All approved returns go directly to our production partner’s facilities:

  • US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
  • Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
  • UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
  • Australia:
    • Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031
    • Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056
    • Phone cases: 6 Axis Crescent, Dandenong South VIC 3175
  • Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101
  • Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil 

⚠️ Important: Please do not return any products without contacting us first. Unauthorized returns may be refused or donated to charity after 30 days.

📦 Unclaimed orders are returned to our fulfilment facility and donated to charity after 30 days.

6. Colour Variations

Slight differences between colours on your screen and the printed product can occur due to screen calibration. These small variations are not considered defects.

 

7. Items We Cannot Accept for Return

  • Personalised or custom items

  • Sealed goods (e.g., face masks) that have been opened after delivery
    These restrictions comply with UK & EU consumer law.

8. Our Goodwill Promise

We’re a faith-driven brand and want you to feel blessed by your purchase. If you’re unhappy for any reason outside the above policy, reach out to us. While we can’t guarantee a replacement in all cases, we’ll do what we can to find a fair and kind solution.

9. UK Consumer Rights

If your product is faulty, the Consumer Rights Act 2015 entitles you to a replacement, repair, or refund. This policy does not affect your statutory rights.

📬 Contact Us
Email: support@elohimapparel.com
We aim to reply within 1–2 working days.

"And let us not grow weary of doing good, for in due season we will reap, if we do not give up." – Galatians 6:9

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@elohimapparel.com.